Conversations about technology, culture, and the future.
Strategy & Ideas
Business strategy, frameworks, systems thinking, and innovation
- ServiceOct 18, 2017
The week before last, we lost a dear friend to cancer. Deb was an incredibly sweet, caring and giving person. The memorial service last weekend was held at the elementary school where she taught first grade for the past 15 years. The room was decorated — to the hilt — with hearts, butterflies, an...
- Changing seasonsSep 30, 2017
Today is the last day of September, and I’m happy and relieved to see it go. I’ve been holding my breath. September is a violent month. That may seem like a ridiculous thing to say, but I think there’s some truth in it. Something about the end of the summer and the abrupt change to… Continue readi...
- Optimizing for energyAug 28, 2017
In the world of startups and investing and ideas, things are always chaotic and fluid, and as such a key skill is to somehow cut through the noise and find focus. That’s on a micro level, like what do I do for the next five minutes, and on the macro level, like am I (or… Continue reading
- Keeping it simpleAug 3, 2017
We recently had our daughter’s birthday party, and we held it in a public park near our house, where there’s an old parks department building. The sun plan was outdoors, but of course it thunderstormed and we didn’t have a back-up plan. So we called an audible and asked if we could use the back… C...
- Speaking pageJul 29, 2017
I’ve been doing more public speaking recently, and finally assembled videos into a single place: https://ngis.lndo.site/speaking/ As I look at that list, I realize that I’ve been doing a ton of speaking in Europe. Of course I know this, because I was there, but didn’t quite realize the pattern that ...
- Getting HelpJul 19, 2017
I’m on vacation this week, and we have some old friends and their family staying with us. Last night we got to talking about therapy (like psychotherapy) and how valuable it has been for me over the past few years. Maybe four years ago I started seeing a therapist on a bi-weekly basis. There were…...
- Getting in over your headJun 22, 2017
I was out last night with some of the little league coach dads, and we got to talking about whether it’s better for our kids to be bumped up a level (but be at the lower end of skills/experience) or stay back a level and have a chance to really excel. The consensus was that… Continue reading
- A little better every dayJun 3, 2017
I just got done coaching my son’s baseball practice. It has been amazing to watch this group of 7 and 8 year olds improve over the course of the season – learning the fundamentals and now starting to make some pretty great plays. I had a great baseball coach as a kid. I’ll never forget the… Continu...
- Open source leadership vs. corporate leadershipMay 30, 2017
As cryptocurrencies and blockchains have continued to gain steam (and attract capital), a common question in the air is, what type of leader does it take to be successful in this space? A common variant on that question is: “will [leader] need a grownup in the room once they get ahold of all that mo...
- The Service Recovery ParadoxMar 17, 2017
I’m writing this from a plane. I’ve been in the air for an hour and everything is fine, but for a few minutes before the flight, things weren’t fine. At roughly the time we were supposed to board (on an already late in the evening flight), the gate attendant came over the mic to announce… Continue...
- Flexing the platform for goodMar 6, 2017
Over the past few weeks, I’ve been touching base with many companies and individuals in the tech sector to understand how they are reacting to the current political environment. Every company and community (of users, customers) is different, with its own sensitivities, priorities, and goals. So it’...
- Unintended ConsequencesJan 5, 2017
I’ve been struck recently by the power and surprise of unintended consequences. For example, a recent Slate article digs into flip side of the life-saving potential of automated vehicles: our reliance on car crash deaths for organ donors: “An estimated 94 percent of motor-vehicle accidents involve s...